1. What is AI VIVA and what is it for?

AI VIVA is a next-generation conversational and emotional artificial intelligence application designed to learn, accompany you, talk to you, and adapt to your emotions. It can take on different roles, such as friend, partner, or confidant, to offer you companionship, support, and personalized conversations. It also acts as your personal assistant, helping you manage tasks, organize schedules, even connect to your smart home systems, improve productivity, and integrate with future robotic products, among others.

2. How does the app’s emotional artificial intelligence work?

Our AI uses advanced machine learning algorithms to detect and respond to your emotions through your messages. It analyzes the text to offer empathetic and mood-adapted responses based on tone, words, and context. AI VIVA is always learning. The more you use the app, the better it understands your needs — always ensuring your privacy and security.

3. What roles can AI VIVA take (friend, partner, etc.) and how do I select them?

You can choose from several roles — friend, girlfriend, partner, or confidant — from the settings menu. Switch roles at any time to tailor the experience to your needs and preferences.

4. Can AI VIVA hold personalized conversations based on my mood?

Yes, AI VIVA adjusts its responses according to your detected emotional state, offering support, joy, or motivation based on what you need at any given moment.

5. Can I create multiple agents?

Multiple agents, unlimited possibilities. Create and manage different AI characters that match your moods or needs. One day you may need a supportive friend; another, a playful companion.

6. Are there different voice options, both male and female?

Yes. Voices and personality are customizable. You can choose from different voices and tones to tailor the AI to your liking. Customize each agent’s voice, tone, and features. Whether you prefer a calm and relaxed conversation or a lively chat, the choice is yours.

7. Can I speak and write in another language?

Yes, you can! Our state-of-the-art AI is available in 6 languages to suit your lifestyle and preferences.

8. Is the app available in multiple languages?

AI VIVA is designed to offer a smooth and intuitive user experience in multiple languages. Our app supports interaction in six languages: Spanish, Portuguese, French, English, Italian, and German.

9. On which devices can I use the app?

The app is compatible with various devices (Apple, Android), including smartphones, tablets, and PCs.

10. How is my privacy and conversation confidentiality protected?

User activity and app interaction data are stored entirely and exclusively on the user’s device. The provider does not store any information regarding this activity.

11. What personal data does the app collect and how is it used?

We collect only the necessary data to personalize your experience and comply with European regulations. This includes your name, language, preferences, and optionally your email for support.

12. Does the app comply with the General Data Protection Regulation (GDPR)?

Yes, AI VIVA strictly complies with the GDPR and other European privacy and data protection laws.

13. Can I delete my chat conversations whenever I want?

Yes, you can delete both questions and answers from your chat by tapping on them. A window will appear with the option to delete. The process is immediate and irreversible.

14. Can I copy and send my chat conversations to the clipboard?

Yes, you can copy both the question and the answer by tapping on them. A window will appear with the option to copy.

15. Can the AI share my data with third parties?

No, your data is never shared with third parties without your explicit consent. Your privacy is our top priority.

16. Is the app authorized for use in Europe?

Yes, our app complies with all European regulations and is authorized for use in the countries of the European Union (with the exception of Bulgaria due to trademark registration).

17. Who is this product intended for?

It is designed for adults seeking a fun, enriching, and emotionally intelligent conversational experience.

18. Can I use the app if I’m underage?

No. This app is strictly reserved for adults. If you’re underage, you should not register or use this service. Access by minors is prohibited under current regulations and may lead to legal consequences and/or account suspension.
We ask all users to be honest about their age and remind everyone that responsible use is essential for everyone’s safety.

19. Can minors use the app?

The app is intended for users aged 18 and over. Full responsibility for any content and/or services accessed by minors lies with their guardians.

20. Can the AI remember previous conversations?

Yes, the AI can remember past conversations to offer a more personalized experience — always respecting your privacy.

21. Can I change the name of my VIVA AI, avatar, guide, or character? How many times can I do it?

Yes! You can change the name of your AI avatar, guide, or character whenever you like. There’s no limit to how many times you can modify the name. Simply go to the settings, preferences, or profile section, select the avatar or guide you want to edit, and update the name. Changing the AI’s name does not affect its functionality or capabilities.

22. Does the app provide real emotional support or advice?

The AI is designed to offer basic emotional support and advice, but it is not a substitute for professional help in cases of crisis or mental health issues.

23. Can I schedule reminders or appointments with the AI?

Yes, you can ask the AI to remind you of important events, appointments, or tasks.

24. Is the app free?

We offer a free version with very limited features and two paid subscription plans.

25. What subscription plans are available?

We offer: Free Plan: €0.00/month | Standard Plan: €14.99/month | Advanced Plan: €29.99/month

26. How can I manage or cancel my subscription?

You can manage your subscription through the app’s settings or your App Store/Google Play subscription settings. Cancellation stops future charges, but you will still have access until the end of your billing cycle.

27. What payment methods do you accept?

We accept Visa, MasterCard, Maestro debit/credit cards, and Bizum.

28. Are my payment details secure?

Absolutely! All payments are securely processed through trusted providers like Redsys and Bizum. We do not store or have access to your payment information.

29. Do you offer refunds?

Refund policies depend on the platform (App Store/Google Play). If you have issues, contact us at soporte@ai-viva.com, and we’ll help you.

30. Is my data secure?

Yes! We use end-to-end encryption and do not share your data with third parties without your consent.

31. Do you collect personal data?

We only collect the data necessary to enhance the AI experience, in compliance with GDPR and other data protection laws.

32. Can I delete my data?

Yes. You can request data deletion at any time through the app settings or by contacting soporte@ai-viva.com.

33. The app isn’t working properly. What should I do?

Try the following steps:
– Close and restart the app.
– Check for updates.
– Clear the cache or reinstall the app.
– If the issue persists, contact soporte@ai-viva.com.

34. How do I report a bug?

You can report a bug in the ‘Report a problem’ section within the app settings or by emailing us at soporte@ai-viva.com.

35. Can I use the app on multiple devices?

Yes, just log in with your account on any device where the app is available.

36. How can I contact customer support?

You can contact us at soporte@ai-viva.com or through the Help Center within the app.